Refund policy
At MebelHaven, we strive to ensure your complete satisfaction with every purchase. If you are not entirely satisfied with your furniture order, we offer a straightforward refund process for eligible items.
Refund Eligibility
- Refund requests must be submitted within 30 days of delivery
- Items must be in original, unused condition with all tags attached
- Original packaging must be intact and suitable for reshipment
- Custom-made or personalized furniture items are not eligible for refund
- Assembly-related issues do not qualify for refunds unless proven defective
Refund Process
- Contact our support team at [email protected] with your order details
- Include clear photographs of the item(s) and any relevant documentation
- Wait for approval and shipping instructions from our team
- Return the item using the provided shipping method
- Once we receive and inspect the returned item, we will process your refund
Refund Information
- Refunds will be issued to the original payment method
- Processing time: 5-10 business days after we receive the returned item
- Original shipping charges are non-refundable
- Return shipping costs are the customer's responsibility unless the item is defective or incorrect
Damaged or Defective Items
If your furniture arrives damaged or defective, please contact us immediately at [email protected] with photographs of the damage. We will arrange for a replacement, repair, or full refund at no additional cost to you.
For any questions regarding our refund policy, please contact us at [email protected]. Our support team is available to assist you with any concerns about your furniture purchase.