Faq
Frequently Asked Questions
Product Information
What types of furniture materials do you offer?
We specialize in four main categories: Solid Wood Furniture, Metal Furniture, Upholstered Furniture, and Glass Furniture. Each category features carefully selected materials to ensure durability and aesthetic appeal.
Are your wood furniture pieces made from solid wood?
Yes, our Solid Wood Furniture collection features 100% genuine solid wood construction. We use quality hardwoods like oak, walnut, and maple, ensuring long-lasting durability and natural beauty.
Do you provide furniture assembly instructions?
All our furniture comes with detailed assembly instructions. For complex items, we also provide online video tutorials accessible through QR codes included in your package.
Shipping & Delivery
What are your shipping options and timeframes?
We offer standard shipping (5-7 business days) and express shipping (2-3 business days). Delivery times may vary based on your location and product availability. You'll receive tracking information once your order ships.
Do you offer international shipping?
Currently, we ship within the continental United States. We're working to expand our delivery areas and will announce new regions as they become available.
Is white glove delivery service available?
Yes, we offer white glove delivery for large furniture items, which includes room-of-choice placement and basic assembly. Additional fees apply for this premium service.
Returns & Warranty
What is your return policy?
We offer a 30-day return policy for items in original condition. Furniture must be unassembled and in original packaging. Return shipping costs are the customer's responsibility unless the item arrived damaged or defective.
Do your products come with warranties?
Yes, we provide manufacturer warranties on all our furniture. Solid wood furniture typically carries a 5-year structural warranty, while upholstered items have 2-year fabric and frame warranties. Specific warranty details are provided with each product.
What if my furniture arrives damaged?
Please inspect your delivery immediately. If you find any damage, contact us within 48 hours at [email protected] with photos of the damage and your order number. We'll arrange for replacement parts or a full replacement at no additional cost.
Care & Maintenance
How should I care for solid wood furniture?
Use a soft, dry cloth for regular dusting. Avoid harsh chemicals and excessive moisture. For deeper cleaning, use a damp cloth followed by immediate drying. Keep wood furniture away from direct sunlight and heat sources to prevent warping.
What's the best way to clean glass furniture?
Use a glass cleaner and soft cloth. Avoid abrasive materials that could scratch the surface. For tempered glass tops, clean spills promptly to prevent staining.
How do I maintain upholstered furniture?
Regular vacuuming helps maintain fabric quality. Treat stains immediately with appropriate cleaners for your specific fabric type. We recommend rotating cushions regularly to ensure even wear.
Can't find the answer you're looking for? Contact our support team at [email protected] and we'll be happy to assist you.